Frequently Asked Questions
We're Here To Help
Find answers to the most common questions about our wigs, bundles, closures, frontals, shipping, returns, and hair care. If you can't find what you're looking for, please visit our Contact Us page and our team will be happy to assist you.
ORDERS & SHIPPING
How Long Does Processing Take?
Most orders are processed within 1–3 business days before shipment. Processing times may vary during sales, holidays, and high-volume periods.
How Long Does Shipping Take?
Shipping times vary based on your location and selected shipping method. Estimated delivery times will be displayed at checkout. Once your order ships, you'll receive a tracking number via email.
Do You Ship Internationally?
Yes! We proudly ship to many countries worldwide. Shipping availability and rates are calculated during checkout.
WIG QUESTIONS
Are Your Wigs Beginner Friendly?
Yes. Our glueless wigs are specifically designed for easy installation, making them perfect for beginners and experienced wig wearers alike.
What Is A Glueless Wig?
A glueless wig is designed to be worn without adhesive. Most styles include adjustable straps, combs, or elastic bands for a secure fit.
Are The Wigs Pre-Plucked?
Many of our wigs feature pre-plucked hairlines for a more natural appearance. Product-specific details can be found on each product page.
Can I Style My Wig?
Yes. Our human hair wigs can be curled, straightened, and styled just like natural hair. Always use heat protection products when applying heat.
Can I Dye Or Color The Hair?
Yes. Human hair can be professionally colored or toned. For best results, we recommend consulting an experienced stylist.
BUNDLES, CLOSURES & FRONTALS
What Hair Textures Do You Offer?
We offer a variety of popular textures including:
- Body Wave
- Straight
- Deep Wave
- Curly
- Loose Wave
Available textures may vary by product.
How Many Bundles Do I Need?
General recommendations:
- 10–16 inches: 2–3 bundles
- 18–24 inches: 3 bundles
- 26 inches and longer: 4 or more bundles
The exact amount depends on your desired fullness.
What Is The Difference Between A Closure And A Frontal?
Closure
A closure covers a smaller area near the crown and creates a natural-looking part.
Frontal
A frontal extends from ear to ear and allows for more versatile styling options.
HAIR CARE QUESTIONS
How Long Will The Hair Last?
With proper care and maintenance, premium human hair can last many months and often longer. Regular washing, conditioning, and proper storage help maximize longevity.
Does The Hair Shed?
Minimal shedding is normal. Proper care and gentle handling help reduce shedding and maintain quality.
How Often Should I Wash My Hair?
We recommend washing your hair every 1–2 weeks depending on product usage and styling habits.
Can I Use Heat Styling Tools?
Yes. You may use curling irons, flat irons, and blow dryers. Always apply a heat protectant before styling.
RETURNS & EXCHANGES
Do You Accept Returns?
Please refer to our Return & Exchange Policy page for complete details regarding eligible returns and exchanges.
Can I Cancel My Order?
Orders may be canceled before processing begins. Once an order has been processed or shipped, cancellation may no longer be possible.
Please contact us as soon as possible for assistance.
What If I Receive The Wrong Item?
If you receive an incorrect or damaged item, please contact our support team within 48 hours of delivery.
We'll work quickly to resolve the issue.
PAYMENT & SECURITY
What Payment Methods Do You Accept?
We accept secure payment methods available through Shopify, including major credit cards and other approved payment options.
Available methods will be displayed during checkout.
Is My Payment Information Secure?
Yes. We use secure encrypted checkout technology to protect your personal and payment information.