Return & Exchange Policy
Your Satisfaction Matters To Us
At Qutie Hair, we strive to provide premium-quality hair products and an exceptional shopping experience. Please review our return and exchange policy carefully before placing your order.
RETURN ELIGIBILITY
Can I Return My Order?
To be eligible for a return, items must meet the following conditions:
✓ Unused
✓ Unworn
✓ Unwashed
✓ Original packaging intact
✓ All tags and seals remain attached
✓ Return request submitted within the eligible return period
For hygiene and quality assurance reasons, products that have been worn, altered, washed, or damaged cannot be returned.
RETURN WINDOW
How Many Days Do I Have To Return My Order?
Return requests must be submitted within 14 days of receiving your order.
Requests submitted after the return period may not qualify for a refund or exchange.
EXCHANGE POLICY
Need A Different Product?
If you ordered the wrong length, texture, or style, you may request an exchange if the product remains:
- Unused
- Unworn
- In original condition
- In original packaging
Exchange approval is subject to inventory availability.
NON-RETURNABLE ITEMS
The Following Items Cannot Be Returned
For health and hygiene reasons, we cannot accept returns on:
✗ Worn wigs
✗ Altered hair products
✗ Washed hair products
✗ Customized items
✗ Clearance or final sale items
✗ Gift cards
✗ Products with removed security seals
HOW TO REQUEST A RETURN
Return Process
Step 1
Contact our customer support team.
Step 2
Provide:
- Order Number
- Full Name
- Reason for Return
- Photos (if applicable)
Step 3
Wait for return authorization instructions.
Step 4
Ship the approved item back according to the instructions provided.
REFUND PROCESS
When Will I Receive My Refund?
Once your return has been received and inspected:
- Approved refunds are processed to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Refund confirmation will be sent via email.
SHIPPING COSTS FOR RETURNS
Who Pays Return Shipping?
Customers are generally responsible for return shipping costs unless:
- Incorrect item received
- Damaged item received
- Shipping error caused by Qutie Hair
If approved, return shipping instructions will be provided by our support team.
DAMAGED OR INCORRECT ITEMS
Received The Wrong Product?
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery.
- Include your order number.
- Provide clear photos of the issue.
Our team will review the situation and provide an appropriate solution.
ORDER CANCELLATIONS
Can I Cancel My Order?
Orders may be canceled before processing begins.
Once an order has entered processing or shipping stages, cancellation may no longer be possible.
Please contact us immediately if you need assistance.
LATE OR MISSING REFUNDS
Haven't Received Your Refund?
If you haven't received your refund:
- Check your bank account.
- Contact your payment provider.
- Allow additional processing time.
- Contact our support team if the issue persists.
CUSTOMER SATISFACTION GUARANTEE
We're Here To Help
Our goal is to ensure every customer has a positive experience with Qutie Hair.
If you have questions regarding returns, exchanges, or refunds, please contact our support team.